Welcome to Hygienea! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms in full. Do not continue to use Hygienea’s website if you do not accept all of the terms stated on this page.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

2. Product Information

We strive to ensure all product details, descriptions, and prices are accurate. However, errors may occasionally occur. In such cases, we reserve the right to correct any errors and update product information without prior notice.

3. Pricing & Payments

• All prices listed are in AED (United Arab Emirates Dirham).

• We reserve the right to change pricing at any time without notice.

• We accept various secure payment methods displayed at checkout.

• Orders are only confirmed upon successful payment.

4. Shipping & Delivery

• Delivery: Absolutely FREE on all orders, no code or minimum required.

• Delivery Time: Estimated 2–5 business days across the UAE.

• Order Tracking: Shared via email after dispatch.

We are not responsible for delivery delays caused by unforeseen circumstances or courier issues. Please ensure all shipping details are accurate to avoid delays.

5. Returns & Replacements

We follow a 7-day replacement-only policy under the following conditions:

• Returns are accepted only in the case of manufacturer defects.

• Product must be unused, in its original packaging, and returned within 7 calendar days from delivery.

• Used, damaged, or customer-handled products are non-returnable.

• An unboxing video is mandatory to claim any defect or damage to the product at the time of product delivery.

To initiate a replacement request, please contact our support team at support@hygienea.ae.

6. Warranty

All electronic products come with a 1-year manufacturer warranty covering functional defects only. This does not cover:

• Physical or accidental damage

• Water damage (unless the product is officially rated waterproof)

• Wear and tear due to misuse or mishandling

• Any defect or damage to the product , as a result of the user , not following the instructions mentioned in the product manual .

Warranty claims may require a purchase invoice and proof of issue.

7. Intellectual Property

All content on this website, including logos, text, images, graphics, and product descriptions, is the property of Hygienea and is protected under intellectual property laws. You may not reproduce or use any content without our written consent.

8. Limitation of Liability

Hygienea shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. All products are used at the customer’s own risk.

9. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the jurisdiction of the UAE courts.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, feel free to reach out:

📧 Support @hygienea.ae