At *Hygienea*, we are committed to delivering your orders efficiently and on time. We ship to all serviceable locations across the UAE and aim to ensure a smooth delivery experience for every customer.

We typically dispatch all orders within *48 hours* of receiving them, excluding Fridays and public holidays. All shipments are handled by trusted courier partners to ensure reliable delivery. Please allow *5-7 business days* from the date of dispatch for your order to reach you. For any questions or support, feel free to reach us at *support@hygieneacare.com*.

Shipping Charges:

– Enjoy *free delivery* on all prepaid orders above *AED 100*.

– Prepaid orders below AED 100 will be charged *AED 10* for shipping.

– All COD (Cash on Delivery) orders will incur a shipping charge of *AED 15*.

For orders that are *cancelled after dispatch* or *rejected* (for COD orders),NO COD ORRDERS CAN BE CANCELLED AFTER SHIPMENT.

 Important Notes:

– *Third-party delivery acceptance:* Hygienea is not responsible if the delivery is accepted by someone other than the designated recipient at the provided address.

– *Claims for Shortages or Damages:* All claims for missing items or damages must be reported to our customer service team on the *day of delivery* with an unboxing video (Clearly showing that the seal is broken while the video was being taken) sent to *support@hygieneacare.com*. An unboxing video is mandatory to process claims for damaged or missing items.

We are here to ensure a hassle-free delivery experience.