FAQ! Need help ?

Brand and Products

What makes Hygienea unique compared to other brands?

Hygienea stands out by combining advanced oral care technology with simplicity and a strong commitment to sustainability. Our mission is to provide effective, eco-conscious products that enhance your daily hygiene routine. With Hygienea, you’re choosing a brand that prioritizes your oral health and the environment.
How often should I replace my electric toothbrush head or manual toothbrush?

For optimal hygiene, it is recommended to replace your toothbrush or toothbrush head every 3 months. Regular replacement helps maintain maximum cleaning effectiveness, ensuring your oral health stays in top shape.
Do you offer a satisfaction or money-back guarantee?

Yes, we offer a satisfaction guarantee on our electronic products. You can return any full-priced, non-personalized, and unused item within 30 days of purchase for a full refund. However, please note that personalized items are non-refundable.
Do you have physical stores where I can try out Hygienea products?

Currently, we do not have physical store locations. However, you can easily explore and purchase our products through our website. We focus on providing a seamless online shopping experience and ensure convenient home delivery for all our products.
Do you offer customization or personalization options?

Yes, we offer customization for certain products like our electric toothbrush, allowing you to personalize with names or unique designs. Check our website for exclusive offers that let you customize your Hygienea product for that extra personal touch.

Shipping

What are the shipping charges?
We offer a clear and transparent shipping policy:
– Free delivery on prepaid orders above AED 100.
– AED 15 shipping fee for prepaid orders below AED 100.
– A shipping fee of AED 25 applies to all Cash on Delivery (COD) orders.
How can I track my order?
Tracking your order is easy! Simply visit our website and click on the “Track My Order” link. Enter your order ID and tracking number to get real-time updates.

Return & Refund

How can I cancel an order?
You can cancel your order before it is dispatched by contacting our customer service( support@hygienea.ae) within 6 hours of placing the order.
What is the process for reporting damaged or missing items?
To report damaged or missing items, please contact us on the day of delivery via email at *support@hygieneacare.com* or through WhatsApp. Make sure to include an unboxing video within 24 hours to facilitate a quick resolution.
What is your return policy?
We accept returns on electronic items within 15 days of purchase, provided the product is unused, unopened, and non-personalized. Unfortunately, we do not accept returns on consumable products like toothpaste or mouthwash due to hygiene concerns. For a smooth return process, please contact our support team.

Technical

How is Sonique effective against plaque removal?
The Hygienea Sonique toothbrush uses high-frequency sonic vibrations to create tiny bubbles in the toothpaste, which reach between teeth and along the gumline. These micro-movements break down plaque effectively and gently, even in hard-to-reach areas, providing a more thorough clean than traditional brushing methods.
How is a sonic vibration toothbrush different from a regular toothbrush?
A sonic vibration toothbrush, like the Hygienea Sonique, operates at thousands of vibrations per minute, creating dynamic fluid action that cleans between teeth and along the gumline. In contrast, a regular toothbrush relies solely on manual brushing motions, which can miss certain areas and are less effective at plaque removal. The sonic toothbrush offers a superior clean with less effort, improving overall oral health.
What are the initial side effects of switching from a manual to an electric toothbrush?
When switching to an electric toothbrush, you might experience some mild gum sensitivity or tingling in the first few days. This is a normal adjustment period as your gums and teeth get used to the deeper clean provided by the sonic vibrations. These sensations typically subside after a few uses.
How many times can I use the sonic toothbrush in a day?
It is recommended to use the Hygienea sonic toothbrush twice a day, just like you would with a manual toothbrush—once in the morning and o nce before bed. This ensures optimal oral hygiene without overbrushing, which can sometimes lead to enamel wear or gum irritation.
What is the appropriate age for using Hygienea’s kids’ toothbrush?
Hygienea’s kids’ electric toothbrushes are designed for children aged 6 and above. They feature softer bristles, fun designs, and lower vibration settings to ensure a gentle clean that’s safe and comfortable for young users.
In case of sensitive teeth, what steps should I take while switching from a normal to an electric toothbrush?
If you have sensitive teeth, start with the lowest vibration setting on your Hygienea electric toothbrush and use a brush head designed for sensitive gums. Brush gently and avoid putting too much pressure on your teeth. Over time, your teeth and gums will adjust to the deeper clean without causing discomfort. You may also want to use a toothpaste designed for sensitivity to further reduce irritation.

Still Need Your Help? Hit us up below.
If you’re getting in touch regarding an order, don’t forget
to include your order number

FAQ! NEED HELP ?

What makes Hygienea unique compared to other brands?

How often should I replace my electric toothbrush head or manual toothbrush?

Do you offer a satisfaction or money-back guarantee?

Do you have physical stores where I can try out Hygienea products?

Do you offer customization or personalization options?

What are the shipping charges?

How can I track my order?

How can I cancel an order?

What is the process for reporting damaged or missing items?

What is your return policy?

How is Sonique effective against plaque removal?

How is a sonic vibration toothbrush different from a regular toothbrush?

What are the initial side effects of switching from a manual to an electric toothbrush?

How many times can I use the sonic toothbrush in a day?

What is the appropriate age for using Hygienea’s kids’ toothbrush?

In case of sensitive teeth, what steps should I take while switching from a normal to an electric toothbrush?

Get help

Get In Touch

Contact us

Copyright © 2025 Hygienea powered by EgitimVentures